Return & Refund Policy
Understand our refund eligibility , process and resolution options for your orders.
Latest Updated : June 2026
1
Overview
All sales are final. We stand firmly behind the quality of our research-grade compounds, but we know things occasionally go sideways and when they do, we'll work to make it right quickly and fairly. This policy lays out the specific situations where a refund, replacement, or credit may apply.
2
When You're Eligible
We may issue a refund or replacement in cases like:
Damaged products:
Your order shows up with visible damage to the product or packaging that puts the compound's integrity at risk.
Wrong item:
You received something other than what you ordered.
Quality issues:
The product falls short of its stated specifications for example, purity testing below the documented threshold where a COA is provided.
Missing items:
Something on your order confirmation didn't make it into the box.
Keep in mind these windows are estimates, not promises actual delivery depends on where you are and how the carriers are running.
3
When You're Not Eligible
Refunds won't apply in cases like:
- A change of heart or buyer's remorse after purchase.
- Products that have been opened, used, or tampered with (unless you're reporting a genuine quality issue).
- A wrong shipping address was entered by the customer.
- Delays caused by carriers or things outside our control — weather, natural disasters, and the like.
- Orders placed by mistake, where the wrong product or variant was selected at checkout.
4
Time Limit on Requests
Refund requests need to reach us within 48 hours of delivery. Anything submitted after that window may not qualify, so give your order a once-over as soon as it lands.
5
How to Request a Refund
To get the ball rolling:
Step 1:
Email support@pureformlabs.com with the subject line "Refund Request – [Order Number]."
Step 2:
Include your order number, the product(s) involved, and a clear description of what's wrong.
Step 3:
Attach photos of any damage, incorrect items, or quality concerns.
Step 4:
We'll review and get back to you within 2 business days
6
How We'll Resolve It
Once your request is approved, we may offer one or more of the following:
Full refund:
The purchase price of the affected product(s) goes back to your original payment method.
Replacement:
We ship a replacement at no extra cost.
Store credit:
Credit applied to your account for a future order, if that's what you'd prefer.
Which option we land on depends on the nature of the issue and what's in stock but the goal is always to get you to a fair outcome
7
Refund Timing
After a refund is approved:
- Card refunds usually show up on your statement within 5–10 business days.
- Store credit is applied right away and is ready to use on your next order.
- Replacements are processed within 1–2 business days and ship at standard delivery speed.
Please don't send anything back before contacting us and receiving that authorization
8
Shipping Costs
If a refund stems from a defect, shipping damage, or a mistake on our end, we cover shipping both ways. For any other approved refund, the original shipping charge isn't refundable
9
Refund Timing
Sometimes we'll ask you to send the item back before we issue a refund or replacement. If so:
- We'll cover it with a prepaid return label.
- The product needs to come back in its original packaging.
- Returns must ship within 7 days of getting your return authorization.
