Shipping Policy
Everything you need to know about how we process, ship, and deliver your research orders
Latest Updated : June 2026
1
Processing Time
Orders are processed within 1–2 business days once payment clears. Anything placed on a weekend or holiday gets picked up the next business day. If you order before 2:00 PM EST on a business day, we'll usually process it the same day — and you'll get an email confirmation the moment it ships.
2
Shipping Methods
You've got two options at checkout:
Standard:
3–5 business days, domestic.
Expedited:
1–2 business days, domestic (for an added fee).
Keep in mind that these windows are estimates, not guarantees. Actual delivery depends on your location and carrier performance.
3
Shipping Rates
Your rate is figured at checkout based on destination, order weight, and the service you pick. The exact amount is shown before you pay.
4
Order Tracking
Once your package ships, we'll email you a tracking number and a link to follow it. Heads up: it can take up to 24 hours after that email for the carrier’s system to show live updates.
5
Where We Ship
Pure Form Labs ships within the United States only; we currently do not deliver internationally. Domestically, we cover all 50 states, Alaska and Hawaii included.
6
Packaging & Handling
Every order is packed to arrive intact:
- Protective materials chosen to keep your compounds stable in transit.
- Plain, unmarked packaging — nothing on the outside hints at what’s inside.
7
Lost or Damaged Shipments
If a package goes missing or shows up damaged, get in touch within 48 hours of the expected or actual delivery date:
- Email purformlabscontact@gmail.com with your order number and a quick description of what happened.
- For damage, attach photos of both the packaging and the product.
- We'll open an investigation with the carrier and chase it down.
- Depending on what we find, we'll send a replacement or issue a full refund.
8
Address Accuracy
Entering a correct, complete shipping address at checkout is your responsibility. We can't be responsible for orders sent to the wrong address you've provided. If a package bounces back to us because of a bad address, any reshipping costs fall to the customer — so it's worth a second look at your details before you hit purchase.
9
Holidays & Peak Periods
Getting a correct, complete shipping address in at checkout is on you. We can’t be responsible for orders sent to an incorrect address provided at checkout. If a package bounces back to us because of a bad address, any reshipping costs fall to the customer — so it's worth a second look at your details before you hit purchase.
- Heavier order volume during promotions may cause delays.
- Carrier delays around major holidays (Thanksgiving, Christmas, New Year's, and the like).
- Severe weather affecting transportation routes.
- We'll post any expected delays on the site and send email updates when needed.
