Frequently Asked Questions

Find answers to common questions about our products, ordering, shipping, and more.

Last Updated: March 2026

Getting Your Order

When will my order arrive?

We dispatch orders 1-2 business days after payment goes through, and from there most domestic deliveries land within 3-5 business days.

Where do you ship?

Within the United States, for now. We don't ship outside the U.S. yet, but it's on the roadmap.

Can I follow my package?

Yes. The moment your order leaves us, a tracking number hits your inbox so you can watch it make its way to you.

Can I change or cancel my order?

if it hasn't be shipped yet, absolutely message pureformlabscontact@gmail.com as soon as possible, and we'll help you resolve it. Onve it's been handed off to the carrier, we won't be able to pull it back

About the Compounds

How do I know what I'm getting is pure?

Many of the compounds we carry come backed by independent analytical testing HPLC and mass spec among them. COA availability varies by product. If purity documentation is essential for your work, reach out before ordering, and we'll let you know what's available for that specific item.

Is there a COA for my product?

It depends on the product. We have certificates of analysis for some products, but not all Message us with the specific product (or batch) you're interested in, and we'll confirm whether a COA is available and send it over if so.

What's the right way to store these?

Keep freeze-dried peptides cool, dry, and out of the sun. Once you've reconstituted with bacteriostatic water, they belong in the fridge at Any batch-specific storage instructions will be listed in the product documentation.

Can these be used by people or animals?

Everything here is for in vitro research and laboratory use only. Our products aren't for human or animal use and aren't sold as food, drugs, supplements, cosmetics, or medical devices

If Something Goes Wrong

What's your refund policy?

Orders are generally final, but we stand behind what we ship. If something arrives damaged, incorrect, or has a quality issue, you're covered just flag it within 48 hours of delivery.

My order showed up damaged. Now what?

Send us an email at pureformlabscontact@gmail.com with your order number and a couple of photos. We'll get a replacement or refund underway right away.

How soon do refunds come through?

Approved refunds usually land on your statement in 5-10 business days. If you'd rather take store credit, that's applied instantly.

Ordering & Getting Help

Do I have to make an account?

No account is needed an email address is enough to check out

My order showed up damaged. Now what?

Yes. There's nothing extra you need to do our pricing automatically reflects the discount as you increase the quantity at checkout.

How do I reach a real person?

pureformlabscontact@gmail.com is the fastest way to reach us. We usually reply within one business day.

Still Have Questions?

Our team is here to help. Reach out and we’ll get back to you within 24 hours.

Contact us
High Grade Peptides · U.S. Domestic Shipping

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All products are sold strictly for in vitro research and laboratory use only.

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